DerbyRoads

CLIENT ASSIGNMENT:  Partnership Development and Transformational Change

Duration: 2 Years

Location: Derby, Derbyshire

EiB Role:  Management Consultants 

Project Overview: 

EiB led the procurement project to help Derby City Council in the selection of a private sector partner, to work with the Council in delivering its Highways Maintenance Services. Following the selection of Carillion Highways Services as the Council’s partner, EiB were commissioned to work with the new Public Private Partnership (PPP), DerbyRoads to embed a robust and effective partnership based relationship. This project involved us in working closely with DerbyRoads to design, develop and embed a comprehensive transformational change programme.

We worked with the Partnership’s management team to create a Transformational Route Map. This map set out the partnerships vision and aspirations for the next 5 years, including the cultural and organisational changes; and process improvements that would need to take place in order to achieve their vision. The route map defined the key workstreams that would drive the required transformation; as well as the individual improvement projects that would embed change. Each project was underpinned by a benefit card that summarised the resources committed to its delivery and the benefits, both financial and non financial, which would be delivered if the project was a success. This provided the Board and Management team with the framework against which progress and impact can be measured.

We have worked extensively with the Board, Management Team and individual managers to implement and support the delivery of the route map. This has involved providing a mix of training, mentoring and coaching. In particular, we have supported DerbyRoads in:

• Developing a clear set of organisational values; and then translating these into a behavioural framework. This framework was then used to underpin a 360 degree appraisal process, developed to align the behaviours of individuals with the values of DerbyRoads;
• Developing and implementing an on-line staff ‘pulse survey’ to monitor the impact of the transformational route map on staff morale and commitment;
• Leadership development, mentoring & coaching;
• Strengthening key relationships from the board to front line management level;
• Staff development;
• Delivering Lean systems based projects to deliver VfM and cashable efficiency savings (utilising EiB’s Benefit Realisation model);
• Managing the overall improvement programme and supporting individual improvement projects;
• Embedding culture change;
• Designing and implementing a Balanced Business Scorecard, and exception reporting system;
• Developing a payment mechanism, that incentivised appropriate focus and behaviour;
• Improving corporate governance structures and arrangements;
• Providing staff briefings and improving communication systems.

Project Outcomes/Impact:

1. Cashable savings in excess of £300,000;

2. Significant improvement in staff satisfaction levels over 12 months;

3. 82% of managers assessed as reflecting the values of DerbyRoads after 2 years.

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