North Warwickshire Borough Council

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CLIENT ASSIGNMENT:

Management Development & Capacity Building

Duration: 2 Years (on-going)

Location: Atherstone, Warwickshire

EiB Role:

Management Development

Project Overview: 

Following issues around leadership and management capacity being highlighted within its Comprehensive Performance Assessment report, the Chief Executive of North Warwickshire Borough Council commissioned Excellence in Business to design and implement a 360° appraisal process for senior and middle managers, which would then lead to the creation of a management development programme. 

We designed the appraisal documentation; trained managers and staff in the process; analysed the results; and provided the feedback to manager on the outcomes.  Following on from this, the project involved designing a management development programme of 10 modules to reflect the outcomes of the 360° appraisal process; agreeing the core content with the client's HR Department and management team; developing the training materials, pre-course work and delivery methodology; and delivering the modules over a two year period.

We were also asked to produce a brief report on the main management issues and concerns that were discussed as part of the training modules with recommendations on how these could be addressed.

Project Outcomes/Impact:

1. The successful introduction and implementation of a 360° appraisal process for managers across the Council.
2. Clearly identified training and development needs for managers.
3. The development of a bespoke Management Development Programme based around ten modules and aligned with the Council's Competency Framework.
4. Management development training provided to the Council's senior and middle managers over a period of 24 months.
5. 98% of managers were satisfied or very satisfied with the content, delivery methodology and relevance of the training modules.

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