An understanding of politics, policy and the local democratic process is an increasingly important skill for managers, whether located in the private, public or voluntary sectors. Officers need to understand the way politicians work without acting politically; members need to clearly separate their roles as party politician and local representative. The member/officer relationship is best, where there is a collective agreement to meet a shared goal for the community. Our approach recognizes that quality leadership is how politicians and senior managers work together and is the single factor that distinguishes excellent authorities from others. Our support includes: